FAQ

  • How Can I Register?

    Registering at CFDXP is extremely simple:
    1. Click on “Sign Up” on the home page.
    2. Fill in the mandatory details.
    3. Submit the form.
    5. That’s all! Welcome to CFDXP!

  • No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

  • You can open an account in USD,EUR or GBP. You can also fund your account through BTC in the deposit page .Please note that you cannot change your currency selection after registration.

  • Opening an ICO account is same as opening a regular account, when you speak to your Account Manager will then ask you what type of account you wish to choose.

  • Deposit & Withdrawl Procedure

    Setting up a trading account with CFDXP is simple and secure. Deposits and withdrawals into your account can be made via credit card or Bank wire transfer. Clients funds are held in segregated accounts and are insured for your protection. Additionally, we implemented different security measures in order to guarantee your financial and personal data. We use the latest security technologies to protect your data online and our compliance procedures are in line with international financial standards. Know Your Client procedures. All our clients need to verify their identity, in order to open a trading account with CFDXP, by sending a color copy of the following documents verifying their identity and residence.
    Proof of Identity: Valid copy of International Passport, National ID card or Driving License (Front & Back) with photograph included.
    Proof of Residence: Utility Bill, local authority tax bill or Bank Statement – The Proof of residence should not be older than 3 months. All above have to be full page colored copies to be accepted. (Online statements/mobile telephone bills and documents which contain a PO Box address are not accepted)
    Documents may be submitted either by email to [email protected] or by using our documents submission system. You can find it when you are logged into your account – go to “My Account” page then to the “Upload Files” tab. Deposit Methods The below instructions apply to all CFDXP clients. Deposit via Credit/Debit Card (deposit fees do not apply).
    Minimum deposit amount: EUR/USD/GBP 250
    Maximum deposit amount per single transaction: EUR/USD/GBP 5,000
    Login to your account.
    Click on “Deposit” tab.
    Select “Credit Card” as deposit type.
    Fill in the online deposit form, enter the amount you wish to deposit in your account.
    Approve the transaction by clicking the button “Apply”.
    Provide to [email protected] Color copy of your Credit Card, showing only the name, expiration date, copy of your credit cards used to make deposit ( Front side with the first 6 and last 4 numbers seen, the middle numbers can be covered, backside with the signature visible and CVV covered) and the signature on the back. For your reassurance, please ensure that all other details are concealed.
    Your trading account will be credited with deposited amount within few minutes.
    Your trading account can be funded ONLY via your own card. Third party funding is not allowed. Deposit via Wire Transfer (there might be a transfer fee applied by your bank):
    Minimum deposit amount: EUR/USD/GBP 250
    Maximum deposit amount per single transaction: Unlimited
    Login to your account.
    Click on “Deposit” tab.
    Select “Wire” as deposit type.
    You will be provided with the Wire Transfer Details necessary to make the deposit.
    Copy the Bank Account details provided, using the IBAN No according to the currency of your trading account to avoid currency conversion on the arrival of your funds.
    Provide copy of the wire transfer confirmation (SWIFT) to [email protected]
    It can take up to 5 business days for the wire to appear in your trading account.
    Your trading account can be funded ONLY from your own bank account. Third party funding is not allowed. Withdrawal Methods The below instructions apply to all CFDXP Clients. On the event of Withdrawal request, the funds will be transferred according to the original method used to fund your trading account. In order to request the withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal. Filling in the form:
    Client Information: fill in all required fields with relevant info.
    Depending on the Withdrawal method, fill in the details for Credit Card or wire transfer:
    If you choose Withdrawal via Credit/Debit Card all you need to fill in, is the Cardholder name and the last 4 digits of the Card number.
    If you choose Withdrawal via Wire Transfer you are required to provide following information:
    Beneficiary Bank: name of your bank
    Beneficiary Bank Address: full address of your bank, including city and the country
    IBAN No/Account No: IBAN no. is necessary for international transfers/ account no. is not mandatory
    Beneficiary’s full name: your name as stated on the bank account
    Intermediary Bank: this field is not mandatory
    SWIFT/BIC code: please provide your Bank’s SWIFT or BIC code
    Please sign the withdrawal form and send it back to us at [email protected]
    Once a withdrawal form is submitted, it can take up to 24 hours or 1 business day to approve and process the request. It can take up to 5 business days for the funds to show in your account.
    Kindly note, that we will only process your withdrawal request, if your account is in compliance with the Know Your Client legal requirements.

  • You can withdraw money from your account by either using your credit card (in case you deposited money with credit card) or wire transfer.

  • Please note that we only accept withdrawal requests of at least 100 EUR/GBP/USD per transaction. In the case where the available account balance is less than 100 EUR/GBP/USD, then the full amount should be withdrawn.

  • In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected] when your CFDXP account is established:. 1. Picture ID: This can be any public document such as passport or driver’s license. 2. Documentation that can confirm present address, like a receipt within the last 3 months of a public utility bill. 3. If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please submit a cover of your middle numbers of your credit card with only the first 6 and the last 4 seen and also cover the CVV number at the back of the card leaving the signature visible. That’s all! Now you can deposit and withdraw at your discretion.

  • A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

  • It depends on the deposit method.

    1. Credit card – 10,000 USD
    2. Wire – Unlimited

  • 250 EUR, 250 USD, or 250 GBP, depending on the currency of choice in your account.

  • Payment methods you can use through our page is credit card (Visa, MasterCard and Maestro), debit card, wire transfer and in BTC.

  • At CFDXP , you can make any wire transfer over the amount of USD2000(JPY20000). There is a commission of USD25 (JPY2500) added to the wire transfer.Please note that the wire transfer must be in accordance to the details which are sent to you from your account manager.Please email a copy of the wire transfer to [email protected] It can take up to 5 business days for the funds to appear in your account.Upon any uncertainty, question, or comment, please don’t hesitate to contact us The XP Team is here to help!

  • How Can I Trade?

    Once you have deposited funds, you can:
    Choose the asset you want to trade
    Choose Buy or Sell
    Modify your trade: Invest (Set your Stop Loss ) Set your Take Profit
    Approve your Trade and Monitor

  • If the contract expires out of the money, meaning that the underlying asset did not move in the direction that you predicted, then the invested amount for this specific contract is lost.

  • Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to [email protected], or by phone: +46-842-002-553

  • How Can I Contact You?

    The CFDXP support team is here for you. You can contact us via email ([email protected]), or by phone : +46-842-002-553

  • You can update the information in ( My Account >Personal Info ) or contact us by email.

  • Please click on “forgot password?” and a new password will be issued and sent to your email.

  • Is ICO token a cryptocurrency?

    Yes ICO token is a cryptocurrency. An initial coin offering or initial currency offering is a type of funding using cryptocurrencies.

  • Initial coin offering by governments and companies to eligible Users regarding the purchase of ICO.

  • Tokens are a digital asset that is sold to the public during an ICO campaign. In Crypto terminology, the distribution of token during ICO campaign is known as Airdrop. Unlike other cryptocurrencies, tokens do not have their own blockchain rather hosted on another Blockchain.

  • The number of ICO’s tokens allowed for purchase by one User is not limited.

  • You can go to icoxp.com where you can find the exact rate of the ICO token you wish to purchase.

  • In most cases, the money is refunded into the investor’s account. However, in some cases, client go for ICO token sale forever until the minimum cap is ultimately reached.

  • Usually, you will not get the instant advantage of the token. Rather you will get its benefit when these tokens will be listed on major exchanges. Let’s say you have received 1000 token worth of 500 USD if the ICO becomes successful and the particular token listed on site like Bittrex, then you can earn 100 to 200 times more by selling the tokens.

  • Open icoxp.com, click on the ICO token you wish to purchase, scroll down and click on buy token,Or you can send an email to your account manager or to [email protected] with a request to purchase the ICO token and you will be assisted.

  • An ICO token cannot be withdrawable or transferred to a different wallet.

  • Every account must be verified in order to ensure the full activity of the account.